Shipping Policy

Shipping Policy

Last Updated: August 17, 2026

This Shipping Policy explains how orders placed through gfsqhr.shop are processed, shipped, and delivered.

Our online store is operated by:

Hvid Invest ApS
Østergade 51E, 2. tv
5000 Odense C
Denmark

Email: support@gfsqhr.shop
Website: gfsqhr.shop

By placing an order with us, you acknowledge the shipping terms described below.

1. Free Shipping

We offer free standard shipping on eligible orders placed through gfsqhr.shop.

Unless otherwise clearly stated during checkout, customers will not be charged a standard shipping fee.

If optional premium or express delivery services are offered, any additional charges will be clearly displayed before you complete your order.

2. Shipping Destinations

We ship orders to the delivery destinations available during checkout.

Shipping availability may depend on your country, region, postal code, product availability, and the services offered by our delivery partners.

If we are unable to deliver to the address provided, we will contact you using the contact information submitted with your order.

3. Order Processing

After an order is placed, it may need to be processed and verified before shipment.

Order processing may include:

  • Order confirmation;

  • Product availability checks;

  • Delivery address verification;

  • Cash on Delivery verification, where applicable;

  • Packaging and preparation for shipment.

Orders are generally processed on business days.

Weekends, public holidays, unusually high order volumes, or circumstances outside our reasonable control may affect processing times.

4. Estimated Delivery Time

The estimated delivery time applicable to your order may be displayed during checkout, in your order confirmation, or in subsequent shipping communications.

Delivery estimates begin after the order has been processed and dispatched.

Delivery times may vary depending on:

  • Delivery destination;

  • Carrier availability;

  • Local delivery conditions;

  • Public holidays;

  • Weather conditions;

  • Transport disruptions;

  • Customs procedures, where applicable;

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to deliver your order within the estimated or agreed delivery period.

Where no specific delivery period has been agreed, delivery will take place within the period required by applicable consumer law.

5. Cash on Delivery

We offer Cash on Delivery (COD) where available.

If you select Cash on Delivery, payment is generally made when your order is delivered.

For COD orders, please ensure that:

  • Your name and delivery address are correct;

  • Your telephone or other contact details provided during checkout are accurate;

  • Someone is available to receive the shipment where required;

  • You are prepared to complete payment when the parcel is delivered.

Depending on the carrier and destination, available payment methods for COD deliveries may vary.

6. COD Order Verification

To reduce failed deliveries and fraudulent orders, we may verify Cash on Delivery orders before shipment.

We may contact you using the contact details provided during checkout to confirm:

  • Your order;

  • Your delivery address;

  • Your contact information; or

  • Your intention to receive the shipment.

If we are unable to reasonably verify a COD order, we may delay or cancel the order where legally permitted.

7. Order Confirmation

After you place an order, you may receive an order confirmation by email.

Please review your order confirmation carefully and contact us as soon as possible if you notice an error.

Contact:

support@gfsqhr.shop

An order confirmation may include information such as:

  • Order number;

  • Products ordered;

  • Delivery address;

  • Payment method;

  • Order value; and

  • Available delivery information.

8. Shipping Confirmation and Tracking

Where tracking is available, you may receive a shipping confirmation containing tracking information after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

Not all shipping methods or destinations necessarily include real-time tracking.

9. Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

  • Recipient name;

  • Street address;

  • House or apartment number;

  • Postal code;

  • City;

  • Country;

  • Contact information.

If you notice an error, please contact us immediately at:

support@gfsqhr.shop

If your order has not yet been dispatched, we will make reasonable efforts to update the delivery information.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again;

  • Leave instructions for redelivery;

  • Deliver the parcel to a collection point; or

  • Return the parcel to the sender.

The exact procedure depends on the delivery carrier and destination.

Please follow any instructions provided by the carrier.

11. Unclaimed or Refused Cash on Delivery Orders

If a Cash on Delivery order is intentionally refused or repeatedly left unclaimed without a reasonable explanation, we may restrict the availability of Cash on Delivery for future orders where permitted by applicable law.

If you no longer wish to receive an order, please contact us as soon as possible at:

support@gfsqhr.shop

Your statutory right of withdrawal and other mandatory consumer rights remain unaffected.

12. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur.

Possible causes include:

  • Severe weather;

  • High seasonal demand;

  • Carrier disruptions;

  • Transportation problems;

  • Incorrect delivery information;

  • Customs inspections;

  • Public holidays;

  • Strikes;

  • Natural disasters;

  • Government restrictions; or

  • Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at support@gfsqhr.shop.

We will review the available shipping information and assist you where reasonably possible.

Nothing in this section limits any mandatory rights you may have under applicable consumer law in relation to delayed delivery.

13. Lost Packages

If your tracking information indicates that your parcel has not been delivered within the expected delivery period, please contact us.

Email:

support@gfsqhr.shop

Please provide your order number and relevant delivery information.

We may need to contact the shipping carrier and investigate the shipment before determining the appropriate resolution.

If a shipment is confirmed as lost before delivery to you, we will provide an appropriate remedy in accordance with applicable law.

14. Damaged Packages

Please inspect your parcel and products as soon as reasonably possible after delivery.

If an item arrives damaged, please contact us at:

support@gfsqhr.shop

Where possible, please provide:

  • Your order number;

  • A description of the damage;

  • Photographs of the damaged product;

  • Photographs of the shipping packaging; and

  • Any other information reasonably required to assess the issue.

Please keep the damaged product and packaging until we have reviewed your request.

Where goods are damaged during transportation before delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

15. Incorrect Items

If you receive a product that is different from the product you ordered, please contact us at:

support@gfsqhr.shop

Please provide your order number and, where reasonably possible, a photograph of the product received.

We will review the issue and provide appropriate instructions.

You will not be required to bear reasonable return shipping costs resulting from an error on our part.

16. Risk During Delivery

For purchases made by consumers, responsibility for loss or damage during transportation will be determined in accordance with applicable mandatory consumer law.

We remain responsible for the shipment to the extent required by applicable law until the goods are delivered to you or to a person designated by you to receive them.

This does not affect situations where a consumer independently arranges a carrier that was not offered by us, where different statutory rules may apply.

17. Customs, Duties and Import Requirements

For international shipments, customs procedures may apply depending on the destination and the origin of the goods.

Where additional customs duties, import taxes, or other legally required charges apply, information regarding responsibility for those charges will be provided where required by applicable law.

Customs processing may occasionally cause delivery delays that are outside our direct control.

18. Order Changes and Cancellations

If you would like to change or cancel an order, please contact us as soon as possible:

support@gfsqhr.shop

If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

Once an order has been dispatched, cancellation may no longer be operationally possible. However, any statutory right of withdrawal available to you remains unaffected.

19. Returns After Delivery

Shipping-related returns and refunds are subject to our separate Return & Refund Policy and applicable consumer protection law.

Consumers in Germany and other applicable EU countries may have a statutory right of withdrawal for online purchases.

Please review our Return & Refund Policy for further information regarding:

  • Withdrawal;

  • Return procedures;

  • Return shipping costs;

  • Refunds;

  • Damaged products; and

  • Defective products.

20. Free Shipping and Return Shipping

Our free shipping offer applies to eligible standard outbound delivery from our store to the customer.

Free standard delivery does not automatically mean that all voluntary return shipping costs are free.

Responsibility for return shipping costs depends on the reason for the return and applicable consumer law, as further explained in our Return & Refund Policy.

21. Customer Responsibilities

To help ensure successful delivery, customers should:

  • Provide accurate contact and delivery information;

  • Check order confirmation details;

  • Monitor available tracking information;

  • Respond to reasonable delivery or COD verification requests;

  • Follow carrier delivery instructions;

  • Collect parcels from designated collection points within the applicable collection period.

These responsibilities do not reduce or limit mandatory statutory consumer rights.

22. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Shipping providers;

  • Delivery methods;

  • Business operations;

  • Legal requirements; or

  • Our store services.

The latest version will be published on gfsqhr.shop with an updated revision date.

Changes will not reduce rights that already apply to an existing order under mandatory law.

23. Contact Us

If you have questions about shipping, delivery, tracking, Cash on Delivery, or an existing order, please contact us:

Hvid Invest ApS
Østergade 51E, 2. tv
5000 Odense C
Denmark

Email: support@gfsqhr.shop
Website: gfsqhr.shop

When contacting us about an existing order, please include your order number whenever possible.

Hvid Invest ApS
gfsqhr.shop