Return & Refund Policy

Return & Refund Policy

Last Updated: August 17, 2026

This Return & Refund Policy applies to purchases made through gfsqhr.shop, operated by:

Hvid Invest ApS
Østergade 51E, 2. tv
5000 Odense C
Denmark

Email: support@gfsqhr.shop
Website: gfsqhr.shop

We want our customers to shop with confidence. This policy explains your rights regarding cancellations, returns, damaged or defective products, and refunds.

1. 14-Day Right of Withdrawal

If you are a consumer located in Germany or another country within the European Union, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.

For physical goods, the 14-day withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

Please contact us at:

Email: support@gfsqhr.shop

Your message should preferably include:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Product(s) you wish to return; and

  • A clear statement that you wish to withdraw from the purchase.

You do not need to provide a reason for exercising your statutory right of withdrawal.

2. Returning Products

After notifying us of your withdrawal, the products should be returned without undue delay and, in any event, no later than 14 days after notifying us of your decision to withdraw.

Please contact support@gfsqhr.shop before sending your return so that we can provide the appropriate return instructions.

Products should, where reasonably possible, be returned with their original packaging, accessories, manuals, and other components.

You may inspect a product in the same way that you would reasonably be able to inspect it in a physical store.

If a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, you may be responsible for any resulting reduction in value, where permitted by applicable law.

3. Return Shipping Costs

We currently offer free standard shipping on orders.

Free delivery of the original order does not automatically mean that return shipping is free.

Where you exercise your statutory right of withdrawal simply because you changed your mind, you are responsible for the direct cost of returning the goods, unless we expressly agree to cover those costs.

If a product is defective, damaged, incorrect, or otherwise not in conformity with your order, reasonable return shipping costs will be covered by us in accordance with applicable consumer law.

Please contact us before returning a damaged, defective, or incorrect item.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is:

  • Damaged;

  • Defective;

  • Incorrect; or

  • Materially different from what you ordered,

please contact us at support@gfsqhr.shop.

Where possible, please include:

  • Your order number;

  • A description of the problem; and

  • Photographs or other reasonable evidence showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Your statutory rights regarding defective or non-conforming goods remain unaffected by this policy.

5. Refunds

If you validly exercise your right of withdrawal, we will refund payments received from you in accordance with applicable law.

Where applicable, this includes the cost of our standard delivery option. Additional delivery costs resulting from your decision to choose a more expensive delivery method than our standard delivery method may not be refundable.

Refunds will generally be processed no later than 14 days after we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or until you provide reasonable evidence that the goods have been sent back, whichever occurs first, where permitted by law.

6. Cash on Delivery Orders

We offer Cash on Delivery (COD) as a payment option where available.

Because COD orders are paid upon delivery, refunds for returned COD orders cannot normally be issued back through the original cash transaction.

For eligible COD refunds, we will contact you to arrange an appropriate refund method, such as a bank transfer or another mutually agreed payment method.

Please ensure that any refund information you provide is complete and accurate.

7. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or services where an exception under applicable law applies.

Examples may include:

  • Goods made to the customer's specifications or clearly personalized;

  • Goods that are liable to deteriorate or expire rapidly;

  • Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery;

  • Sealed audio, video recordings, or computer software where the seal has been removed after delivery;

  • Certain digital content supplied electronically where performance has begun with the consumer's prior consent and acknowledgment, where applicable.

These exceptions only apply where permitted by applicable law.

8. Exchanges

If you would like to exchange a product, please contact:

support@gfsqhr.shop

Depending on product availability and the circumstances of your request, we will advise you of the available options.

For defective or non-conforming products, your statutory consumer rights remain unaffected.

9. Refused or Uncollected Cash on Delivery Orders

If a Cash on Delivery shipment is refused or not collected, please contact us if you believe the refusal or failed delivery resulted from an error, damaged shipment, or other delivery issue.

Repeated unjustified refusal of COD orders may result in COD payment being unavailable for future orders, where permitted by applicable law.

10. Original Shipping Charges

Standard shipping from gfsqhr.shop is free.

Therefore, customers are not charged a standard outbound shipping fee for eligible orders.

If optional premium, expedited, or other additional delivery services are offered and selected, additional delivery charges may be treated separately where permitted by applicable law.

11. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or exclude any mandatory rights that consumers have under German or European Union consumer protection law.

Where mandatory consumer protection legislation provides you with rights that are more favorable than the terms of this policy, those statutory rights will apply.

12. Contact Us

If you have questions about a return, refund, withdrawal, damaged product, or your order, please contact us:

Hvid Invest ApS
Østergade 51E, 2. tv
5000 Odense C
Denmark

Email: support@gfsqhr.shop
Website: gfsqhr.shop

We recommend contacting us by email before sending any product back so that we can provide the correct return instructions.

Hvid Invest ApS
gfsqhr.shop